Setting up a small business can be a complicated but rewarding feat. Make the process easier by choosing a telephone system that suits your business. Here are a few things to consider when exploring your options.

Choosing the right telephone system for your small business means choosing the one that most appropriately fits your needs. A new small business can quickly grow, so try not to limit your research to systems that only offer two or three telephone lines. Having a telephone service provider that allows you to add more telephone lines as you need them will keep you manage your costs effectively. Choose a service provider who will adjust your telephone system to meet the growing needs of your business.

Consider your customers when choosing your telephone system. With a wider variety of lines, you are able to direct customers to individual employees, allowing customers on the telephone to easily access the appropriate department. This also means customers are less likely to meet an engaged line or have no answer which results in fewer frustrated customers. Certain service providers also offer a recorded answering service with a telephone directory so the customer can be sure their call will be answered by the appropriate department or voicemail. There is also the added bonus of call diversion: an incoming call will be diverted away from the office and directly to your mobile or a previously arranged phone number so no call goes unanswered when you need to step away from the office.

A reliable telephone service provider will be able to troubleshoot any issues with you and have prompt technical service should the need arise. Ensure your service provider is clear about their technical service policies and that they will be able to offer technical support as quickly as possible. Ask about extra costs this may incur and try to find a provider that includes technical service in their telephone system services.

Telephone systems for small businesses also often include added features like voicemail, email and music on hold. Service providers may also offer call recording to ensure your customer service representatives are greeting and engaging your customers in an effective manner. Is your small business in a position to handle conference calls? Are you equipped to handle a high volume of calls? Are you able to do your billing online? Consider these questions when contacting a service provider and make sure they are able to explain their features and address the needs of your business.

A small business is an investment in time and hard work. Explore the available telephone systems and choose the service provider that best suits the needs of your business.

Dave MacKinder writes for a digital marketing agency. This article has been commissioned by a client of said agency. This article is not designed to promote, but should be considered professional content.